Refund Policy

Our refund policy explains the terms and conditions for refunds related to any top-ups or credits purchased on BackdropSwap. Please read this policy carefully before making a purchase.

Eligibility for Refunds

Refunds are only available for unused credits within 14 days of purchase. If you have used any part of the credits, the purchase will not be eligible for a refund.

Requesting a Refund

To request a refund, please reach out to our support team. You can contact us for assistance with your request. Please provide your transaction details for a quicker resolution.

Processing Time

Once approved, refunds are processed within 5-7 business days. Please note that your bank or credit card company may take additional time to post the refund to your account.

Non-Refundable Items

Please note that any promotional credits, bonuses, or discounts applied to your account are non-refundable and cannot be exchanged for cash.

Changes to This Policy

BackdropSwap reserves the right to modify this Refund Policy at any time. Any changes will be posted on this page. We encourage you to review this policy periodically.

If you have any questions or concerns, please contact our support team.